A member of the Shally’s team will meet you at the arrival dock with your house’s golf cart and a trailer for your luggage. We’ll load your belongings and, if it’s your first visit, give you a brief island tour before taking you to the house. Once there, we’ll carry everything upstairs, walk you through the home, and answer any questions.
A Shally’s team member will meet you at the house approximately 30 minutes before your scheduled departure to load your luggage onto the trailer and transport it to the dock. You’ll drive the golf carts provided with the house to the dock for your departure.
Shally’s is happy to accommodate early check-ins (before 4 PM) and late check-outs (after 9 AM) when the property is not booked back-to-back. Feel free to inquire prior to your arrival to see if your rental qualifies.
If your rental isn’t ready yet, no worries — your vacation still starts right away! A Shally’s team member will meet you at the dock, collect your luggage, and provide your rental’s golf cart(s). We’ll give you a quick island tour and take you to the house, where your bags will be safely stored.
From there, you’re free to explore the island, grab lunch, hit the beach, enjoy club facilities (if included with your rental), or relax by the pool (if available). We’ll notify you as soon as the house is ready!
Yes, you’re welcome to bring your own groceries with you! We recommend using Publix, as they are familiar with “boat packing.” Dry goods are double-bagged in paper and plastic, while perishables are packed in Styrofoam coolers or cooler bags with dry ice to keep everything cold during transport.
If you choose to shop elsewhere, please be mindful of how much weight you pack—coolers and bins are handled multiple times by both ferry staff and Shally’s team. Packing with regular ice is not recommended, as it melts quickly and can make items heavier and messier to handle. Dry ice is available at most Publix locations, including two on the way to the ferry.
Shally’s does not recommend using the Island Club ferry. Their process is specifically designed for guests staying at properties managed by the Island Club, and their luggage procedures often make it difficult for our team to access your bags upon arrival.
We understand that depending on flight times, this ferry may be your only option. If you choose to arrive via the Island Club ferry, please note that we charge a $75 pickup fee from their dock due to the additional coordination required.
For a smoother experience, we highly recommend arriving via Island Girl Charters, where your luggage stays with you and is handled directly by our team.
North Captiva has a fully staffed fire station on-island, located at the corner of Hodgepodge Lane and Spanish Gold Lane. Fire and medical personnel are available 24/7. For non-life-threatening concerns, you can stop by the station.
In the event of a life-threatening emergency, call 911.
Emergency transport off the island is typically coordinated by the fire department via air support if needed.
Yes! All homes on North Captiva use well water that is filtered before entering the house. Some properties also offer whole-house reverse osmosis systems, while others provide RO filtration at the kitchen sink.
From time to time, you may notice a sulfur smell—this is due to naturally occurring hydrogen sulfide gas. While the scent isn’t always pleasant, the water is completely safe (and even considered beneficial by many who seek out sulfur springs for bathing!).
If you’d like to know whether your rental has a reverse osmosis system, feel free to contact Shally’s directly.
No — open fires are strictly prohibited anywhere on North Captiva Island. This includes fire pits, bonfires, tiki torches, and similar items.
While the island does have a fully staffed fire department, fire can spread quickly due to ocean winds and dense vegetation. Past fires have unfortunately resulted in total loss of homes. To protect all residents, guests, and properties, no open flames are allowed at any time.
Boats and Fun offers fishing pole rentals, as well as frozen bait and tackle. Stop by their shop on the island to get everything you need for a day of fishing!
Most Shally’s properties already include items like pack ‘n plays, high chairs, and baby gates. If your rental doesn’t have something you need, Shally’s also has a limited supply of baby gear available to rent for the week.
Please inquire before arrival to confirm what’s included in your rental and to request any additional items, along with rental rates if needed.
All perishable items are removed between guest stays. While some homes may have leftover spices from owners or previous guests, these are not guaranteed. We recommend bringing any favorites from home—sandwich bags or small disposable containers are great for packing just what you need.
Each rental (unless otherwise stocked by the owner) comes with a starter pack of essentials:
~ 3 rolls of toilet paper per bathroom
~ 8oz Shampoo, conditioner & body wash
~ Hand soap
~ 10 laundry pods
~ 8oz Dish soap & sponge
~ 8 dishwasher pods
~ 2 rolls of paper towels
~ 10 trash bags
These supplies are meant to get you started; you may need to purchase or bring more for longer stays.
Unfortunately, recycling is not available on North Captiva — all waste must go into the trash bins provided. Trash is picked up twice per week by a third-party service. Pickup days vary, so if you check in over the weekend, there may be trash left from previous guests. It’s typically collected by Tuesday.
Please be sure to place all trash inside the enclosed trash receptacles — we’ve got some crafty raccoons (aka trash pandas 🦝) on the island who will happily dig through anything left out!
Absolutely! If you find yourself running low on food, drinks, or want to place a fresh seafood order, each rental includes a QR code you can scan to submit an order.
Orders placed by 11 AM are typically delivered the next day.